THREE-QUARTERS OF BUS USERS IN GLASGOW SAY BUSSES ARE TOO OFTEN LATE

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THREE-QUARTERS OF BUS USERS IN GLASGOW SAY BUSSES ARE TOO OFTEN LATE

73% of people who use bus services in Glasgow are dissatisfied with the punctuality of the local services, according to a new survey published today (7 March).

 The survey also found that:

  • 75% are dissatisfied with fare information and 70% with fare accuracy.
  • 77% are unhappy with the value for money of their local service. This was deemed one of the most important aspects for passengers in the city.
  • 59% said they use the bus more than three times per week. 

Glasgow North West CAB CEO Sarah Erskine said,

"The response to this campaign has been fantastic in Glasgow and very valuable opinions and feedback has been shared. It is evident that people are passionate about having a reliable, affordable and acceptable bus service and these results reflect a current state in which does not meet the standards that people deserve. 
We would like like to thank all of our clients who took part in the Your Bus, Your Say Campaign survey and we hope it is the catalyst to positive outcomes and enhanced bus services in your local areas"

Having gathered this data, Citizens Advice Scotland will now be meeting with bus companies, Local Authorities and the Scottish Government to find ways of delivering a positive way forward and addressing these issues.

The Scotland-wide results are at www.cas.org.uk/betterbuses